Returns and Exchange

What is your return/Exchange policy?

  1. We understand that sometimes things don't quite fit or match your expectations. You have 7 days from the delivery date to return or exchange any items you've purchased for a refund or exchange.
  2. If you’re not happy with the size of the product purchased, or change your mind regarding the color you picked, we’ll be happy to exchange it for you. If
    you don’t like our product, we’ll refund the same. Please note that items that have been used or had their tags removed unfortunately cannot be
    refunded or exchanged

What happens if the product is received in damage condition?

We strive to deliver the best quality standards, however, in case you receive a damaged / defective product, please notify us within 24 hours of delivery. Additionally, kindly email us a photograph of the damaged or defective product to XYZ

What happens if i want to return/Exchange the product after the return window is closed?

We regret to inform you that we are unable to accept returns after 7 days from the delivery date.

What should i do if my return order has not been picked up yet or delayed ?

For all return requests, our delivery partners attempt a maximum of 3 reverse pickups. Your return request may be marked as "pickup-exception" or canceled for the following reasons:
1.The delivery partner was unable to contact you.
2.Difficulty in locating your address.
3.incorrect phone number or incomplete/wrong address provided,Incorrect pincode, etc.

If the first reverse pickup attempt fails, our shipping partners will contact you to reschedule the pickup. However, if the return order still isn't picked up after 2 more attempts due to the reasons
mentioned, the order will be canceled.To avoid this situation, we kindly ask that you answer calls from our delivery partners promptly. If the initial pickup attempt fails, please respond to messages
from the delivery partner to arrange a new pickup time.If your return request is canceled due to insufficient attempts, please reach out to us via email or phone, and we'll be happy to assist you
further!

What should i do if the product was picked up by pickup agent, but the status showed canceled ?

1.It is advisable to verify the shipment status once it has been handed over to the pickup agent. The status typically transitions from “Out for pickup” to either
“Pickup done” or “In Transit”
2.If the status remains unchanged or shows canceled after pickup, please contact our Customer Support Team within 24 hours of the actual pickup date. Provide thefollowing details for assistance
3.Pickup executive’s contact number
4.Screenshot of the courier details
5.Call recording with the pickup executive(If available)