Your order will be processed within 1 business day. Once dispatched, you will receive tracking details via email and on your registered contact number. Please note that these timelines are estimates provided by our delivery partners, and unforeseen circumstances may cause delays

A shipping fee of INR 100/- is applicable on all the COD orders

Yes, you can change the shipping address as long as the order has not yet been shipped. Please contact us via email or phone for assistance with this.

We usually ship out all orders that we receive within 1 business day, you will receive a notification via email and on your registered contact number with details of the delivery partner and tracking ID

According to our policy, packages cannot be opened for inspection before acceptance. You may accept the package and contact us if you have any concerns. Please email XYZ with unpacking footage within 24 hours of delivery if necessary

If your tracking information shows that your package was delivered, but you can't find it: Check your phone for any notifications about attempted delivery. See if any of your neighbors/friends/owners/security guards have collected your product on your behalf. In the unlikely event of you still not being able to locate your item, please contact us within 24 hours of delivery and we will be happy to help.Please note we won't be able to consider the complaint after 24 hours and in case of OTP verified delivery

"RTO" stands for Return to Origin. This status is assigned to orders that our delivery partners attempt to deliver but are unsuccessful
after a maximum of three tries.

Your order may be marked as RTO due to below reasons ;

• Delivery partners are unable to contact you.
• Difficulty in locating your address.
• Incorrect phone number or delivery address provided by you.
• Mismatch in address and pincode. After the first failed attempt, the delivery partner will contact you to arrange a rescheduled delivery. If
  they are still unable to deliver after two additional attempts for the reasons mentioned, the order will be returned to us and marked as
  RTO.

To avoid this, please ensure that you answer the calls from delivery partners and respond to their messages promptly to reschedule delivery after a failed attempt. This proactive communication helps ensure successful delivery of your order

If it so happens that your order has been RTO'ed without the proper attempts, you can reach out to us on any of the support channels
(Call/Email) and we will be glad to help you further.

Once the order is canceled, the refund usually gets processed within 1 Business day, further it may take 5-7 working days for the refunded amount to reflect in your account, as per standard banking procedures.